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Extra Value
Online Servicing
Superior Service and Convenience
Local Customer Care
- Hawaii's Top Service Standards - Have a question or change to your policy? We have over 50+ representatives happy to assist you. We offer an 'auto insurance check-up' to update and review your policy, coverage, and premium to fit your needs.
- It's Easy to Contact Us - Contact AIG Hawaii by phone, fax, mail, email, or walk in to one of our locations near you!
- Neighborhood Locations - With offices on Oahu, Maui, Kauai, Lanai, and the Big Island, we offer the most locations compared to any other insurance company in the state.
- Extended Phone Hours - Have a question about your policy or coverage? We're open Monday - Friday 7:30am - 8:00pm, Saturday & Sunday 10:00am - 8:00pm.
- 24-Hour Claims Reporting - Had an accident at 2a.m.? Don't worry - call us. We have a 24-hour local Claims reporting service.
- Local Claims Handling - With Claims offices on Oahu, Maui, Kauai, & the Big Island, rest assured we'll be there for you! Our goal is to settle claims fairly and quickly.
Convenience
- Flexible Payment Options - We offer 5 convenient payment plans to fit your budget: pay in full, 2 installments, 4 installments, monthly through a checking / savings account, or via payroll deduction (for participating groups).
- Multi-Payment Methods - We accept payments by cash, checking / savings accounts, VISA or MasterCard, or AutoBucks. You can make your payment over the phone, by mail, via our website or walk in to one of our locations!
- Drive-In Appraisals / Direct Appraisal Program - For your convenience, we offer drive-in appraisals. If your vehicle is inoperable, we'll come to you. We also offer 'Direct Appraisals' - a one-stop appraisal and repair program through our select body shops.
- Your One-Stop Shop - AIG Hawaii offers additional products to fit your needs: Homeowners, Renters, Base Renters, Umbrella, & Motorcycle policies are available. Please call us for more information.
The AIG Hawaii Guarantee
- Stability - AIG Hawaii is the largest local mass marketing insurer in the state of Hawaii. We provide over 200 of Hawaii's top organizations with group auto insurance and insure over 100,000 vehicles.
- Financial Stability - American International Group, Inc. (AIG), our parent company, has received the highest possible rating, A++ Superior, from AM Best regarding our financial stability, soundness, and operating performance. Rest assured - we will be here to pay your claims even if a disaster strikes.
- Repair Guarantee Program - AIG Hawaii offers special protection through our Repair Guarantee Program. We guarantee your satisfaction with the workmanship performed by one of our 30-Plus Preferred Network Repair Facilities on Oahu and the Neighbor Islands.