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AIGHawaii.com recognizes the importance of respecting the privacy of visitors
to our Web site. We want to make sure that you know the steps we take to
protect the privacy of the information we collect and, in some cases, disclose.
1. What information do we collect?
- AIG Hawaii.com collects only information necessary to underwrite and provide
accurate insurance rates, and to maintain and improve customer service and
claims handling. We obtain nonpublic personal information about you in your
request for a quotation of rates, applications, policy transactions, including
claims, and other interactions with us, as well as from consumer reporting
agencies, motor vehicle departments, claim history reporting agencies and
other third parties. For property insurance, we may send someone to inspect
your property and verify information about the value and condition of your
property. The information collected may include, for example, your name,
address, birth date, phone number, e-mail address, drivers license number,
accident/violation history, information about vehicle operators, mortgages,
lien/lease holders, vehicle information, credit card information, consumer
report information, occupation and whether you own or rent your home. We
obtain and use this information only in accordance with state and federal
law.
- We may also collect information on this Website such as your activity while
using our site and information from online collecting devices known as "cookies",
IP addresses (the number assigned to your computer when you use the Internet),
browser and platform types, domain names, access items, and referral data.
- If you are a visitor to our Web site browsing for information, you are not
required to provide any personal information to AIGHawaii.com in order to
access our Web site.
2. How do we use the collected information?
- The information we gather helps us identify who you are, manage our relationship
with you, develop products and services that meet your needs, provide you
with accurate rates and provide excellent customer service. We do not sell
your information to other companies for any reason.
- From time to time, AIGHawaii.com may send emails to your email address to
confirm your information, provide rate and policy information to you, and
update you about our services and products.
3. What information do we disclose?
- We may disclose information collected on this Web site to our AIG affiliates
to provide you with information on new products.
- We may disclose information collected on this Web site to our AIG affiliates
and unaffiliated third parties for the purpose of servicing customers insurance
needs, performing business services for us or as otherwise permitted or
required by law. For example, at times we disclose information about our
policyholders such as name, address, telephone number, policy number and
coverages to service providers for the provision of specific services such
as inspections and appraisals after a claim and marketing our insurance
products. For purposes of fraud prevention, we also participate in several
insurance industry supported databases of reported claims and additional
driver information. We may disclose information collected on this Web site
to organizations conducting actuarial or research studies and to companies
that performs research and marketing services on our behalf. Any personally
identifiable medical information about you will not be shared for any purpose
other than to administer a claim, or as disclosed to you when the information
is collected or to which you consent.
- We may disclose information we have collected on this Web site with financial
institutions such as banks and other insurance companies with whom we have
joint marketing agreements to offer other financial services and/or products.
4. What security procedures are used?
- AIGHawaii.com uses a secure server and security protocol to safeguard the
information you provide while utilizing our Web site. We maintain technical
and organizational safeguards to protect the confidentiality of nonpublic
personal information about our policyholders against (i) unauthorized access
or disclosure and (ii) accidental loss, alteration, or destruction. We permit
only authorized employees, who are trained in the proper handling of policyholder
information, to have access to that information.
- We strive to ensure that the companies we use as our business partners support
our commitment to privacy protection in their handling of personal data
about our policyholders. We require service providers and others to keep
your information strictly confidential and to use the information solely
on our behalf and as directed by us, and we require them to protect this
information as we would. We maintain physical, electronic and procedural
safeguards to protect and safeguard your nonpublic personal information.
- AIGHawaii.com is not responsible for the privacy practices or the content
of any other websites that are hyper-linked to or from this website. This
privacy policy applies only to information collected on this web site. If
you request a quote from an AIG member company whose products or services
are featured on this site, or if you buy a product or service from one of
these AIG member companies, the privacy policy of that AIG member company
will apply to your information.
This Privacy Policy relates only to policyholders who have purchased
personal insurance such as private passenger automobile, homeowners,
motorcycle and personal umbrella liability insurance. If you have purchased
another type of policy from another AIG member company not listed above,
please contact that company to receive a copy of the relevant privacy policy.
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